Frequently Asked Questions (FAQ's)

Everything You Need To Know About PERS

The following FAQ’s answers many of the general questions about Lifelink USA. Where applicable, the FAQ includes links to articles where you may find more information.

Personal Emergency Response System (PERs)

With our PERs devices, you are immediately connected with a trained emergency operator when you press the button. Our operators are standing by 24 hours a day, seven days a week, and 365 days a year.

No, you do not need a cellular connection to activate a life alert system. The in-home units can work with a cellular connection, landline or over the internet. For mobile units, a cellular connection can be activated for the device.

Your landline telephone will work just as it always has. The medical alert button will only use the telephone line in the event of an emergency.

The pendant can be worn as a necklace, on your wrist or on your belt.

No. You should take the pendant off and keep it on a bedside table. That way, there is no risk of you accidentally activating the medical alert device while you sleep.

It depends on the device you have. Some PERS devices are designed for use at home, and others can provide protection no matter where you are. If you are interested in protection at home and when you are away, we recommend our On-the-Go PERS devices.

It depends on the type of medical alert systems for elderly you buy. For the at-home systems, each base unit comes with one pendant, but additional buttons can be added. We recommend speaking with our support professionals to learn more.

Cellular PERs Unit

Our PERS units work with the AT&T and Verizon mobile networks. Contact our team to learn more about plans that require a mobile network.

You can easily update your information to move your account to a new address.

No. The cellular connection for the Personal emergency response system is independent from your mobile phone. You don’t even need to have a landline or mobile phone to activate some PERS devices.

If you can’t be heard by the base unit, the operator will try to contact you on your landline or mobile phone. If there is no response on your contact numbers, the operator will call your contacts or dispatch emergency services.

Fall Detection

The fall-detection pendant is designed to send an alert if it detects a fall. This can be useful if you have fallen and cannot activate the button on the PERS pendant.

No. The fall-detection pendant is only designed to detect falls and send an emergency alert. However, you will be able to speak with an operator through the PERS base unit.

Yes. Even with the fall-detection pendant, you might need to press the button to connect with an operator.
You can cancel the call by pressing the button on the back of the device. If you do not cancel in time, you can speak to the operator through the base unit to explain that it was an accidentally activation.